Soovitusindeks hakkab näitama nägusid

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Eelmisel nädalal ületasime Soovitusindeksi teenusega 100 000 tagasiside küsimise piiri. Nii, et rohkem kui 100 000-lt meie kliendi kliendilt on küsitud need kaks kõige tähtsamat tagasiside küsimust: "Kui tõenäoliselt Te soovitaksite FirmatX teenusepakkujana oma sõbrale või kolleegile?" ja "Miks?" Nii meie kui meie klientide kogemus on näidanud, et Soovitusindeks on kasulik süsteem teeninduse arendamiseks ja seda kogemust jagame ka 23.11 toimuval seminaril.

Väikese eelteatena lisan, et kui kõik hästi läheb, siis on peagi Soovitusindeksi süsteemis võimalik näha ka tagasisidele vastanu pilti! Tegemist saab olema tagasiside süsteemide seas ainulaadse innovatsiooniga mis kindlasti ei oleks olnud võimalik veel aasta või kaks tagasi.

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