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Showing posts from July, 2017

How product development and R&D has changed in the last 10-15 years (in telecoms)

I have been working with product and service development in the telecom and IT industry for over 15 years and here are some thoughts about the change we have vitnessed in it.

Firstly, the product development my teams have worked with is taking existing software, hardware, devices and combining them into a service that is easy to use by business or private customers. This means integrating hardware, software, IT systems and devices. Building sometimes customer portals and making the overall experience seamless. On top of that we add customer service, help, support and sales. As you can see this is not R&D in the classical sense, but it is a lot of technical work, software development and also team building and process development. We literally take components from AliExpress and other vendors, system software from open-source communities and software vendors, and integrate it all together to make it one service that is easy to use.

In the last 10 years the situation in this area ha…