Protsessijuhtimisest (märkmed USA-st 3)

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Üheks suuremaks väljakutseks organisatsioonis on saada inimesed järgima ettenähtud töökorraldust. Eelkõige turvalisus ja kvaliteet on valdkonnad mille tagamiseks kehtestatud reeglite täitmine on tülikas ja ebamugav. Väga keeruline on ka teadmiste viimine reeglite kohta kõigi inimesteni kes neid peaksid täitma. Lihtne on reegleid ja tööprotsesse unustada eriti kui täidad neid harva.

Üks parimaid viise protsesside järgimise saavutamiseks on siltide paigutamine õigetesse kohtadesse. Näiteks infosüsteemides võiksid olla juhised õige nupu, õige välja ja õige akna juures. Serveriruumides on omal kohal sildid "enne sisenemist lülita gaaskustutuse automaatreziim välja." ja "ära lülita pealülitist voolu välja." Omaette taset hoiavad siltide riputamisel muidugi ujulad kus kogu teekond kassast kuni basseini on selgelt reglementeeritud.

Ka USA-s on siltidega protsessijuhtimine au sees. Allpool olevad fotod on tehtud McDonaldsi ja ühe peene restorani tualettides. Toit maitses kohe paremini....



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