Töötavad protsessid kui püsiv eelis

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Lisaks eelmises postituses kirjeldatud brändile on püsivaks ettevõtte konkurentsieeliseks ettevõttes toimivad protsessid. Seda muidugi juhul kui nad hästi toimivad. :-)) Teenindus, müük, arendus ja muu töökorraldus on konkurentsieeliseks, sest nad on:

- Väga pikalt juurduvad. Kuna nende toimimine tähendab muutust inimeste käitumises, siis tähendab nende juurutamine pikka ja sihipärast tööd. See võtab aega mitmeid kuid või aastaid.

- Inimestest sõltuvad. Igat uut inimest on vaja õpetada ja ka kõigile vanadele olijatele pidevalt meenutada reegleid ja korda.

- Pidevalt elus muutuvad. Iga uus inimene, kuid ka klient, leping, seadus võivad põhjustada vajaduse töökorraldust muuta.

- Suhteliselt ebapõnevad, järjekindlust nõudvad ja aeglaselt parenevad. :-) Mälestus uue teenuse turule toomisest või suure diili tegemisest on kindlasti paljude juhtide jaoks palju helgem kui näiteks Configuration Management protsessi juurutamine enam-vähem OK-lt.

Nii, et kui teil on toimivad protsessid mis tagavad teile konkurentidest kõrgema soovitusindeksi, siis võite rahulikult magada ja oma ettevõtte edus kindlad olla. Ärgem ainult siis toimivat töökorraldust lõhkuma minge!

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