Ümberpööratud uudis ehk Emor Soovitusindeksist

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Eile kirjutas Emor enda arvamuse Soovitusindeksist. Minu arust on seal väga hästi sõnastatud Soovitusindeksi plussid:
"Soovitusindeks on tõepoolest lihtne, arusaadav ning kergesti jälgitav. Selle mõõtmiseks kasutatav metoodika on selge, mistõttu on selle abil hea seada eesmärki kogu firmale ning töötajatele. Soovitusindeksi ja firma kasvu vahel on tõestatud positiivne korrelatsioon."
(Tõe huvides tuleb öelda, et see tsitaat on rebitud kontekstist välja ja Emori uudis räägib hoopiski sellest, et nende Tri*m metoodika on mingitel juhtudel parem kui Soovitusindeks. Aga tsitaadis toodud jutt on jumala õige!)

Täna avastasime, et ka eBay kasutab Net Promoter ehk Soovitusindeksi metoodikat ja ei vaeva oma kliente kümneid küsimusi sisaldava ankeediga. Nii, et kui tahad, et sinu tööandjast/firmast saaks ka sama kõva tegija nagu eBay, siis liitu Soovitusindeksi teenusega ja küsi oma klientidelt, et kuidas oma teenus super-heaks saada.

Peagi hakkame Soovitusindeksi lehel näitama välja tublimaid tegijaid, et kliendid teaks kust on oodata head teenust.

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