Märt Ridala's thoughts

I have been working with product and service development in the telecom and IT industry for over 15 years and here are some thoughts about the change we have vitnessed in it. Firstly, the product development my teams have worked with is taking existing software, hardware, devices and combining them into a service that is easy to use by business or private customers. This means integrating hardware, software, IT systems and devices. Building sometimes customer portals and making the overall experience seamless. On top of that we add customer service, help, support and sales. As you can see this is not R&D in the classical sense, but it is a lot of technical work, software development and also team building and process development. We literally take components from AliExpress and other vendors, system software from open-source communities and software vendors, and integrate it all together to make it one service that is easy to use. In the last 10 years the situatio...

Mats Soomre on Belbini metoodika maaletooja Eestis. Rääkisime temaga videointervjuus Belbini meeskonnarollidest.  Minu jaoks on tegemist väga huvitava teemaga ja vähemalt isiklikult sain oma tööks siit vajaliku tõdemuse: Edukaks tiimitööks peavad tiimis olema kaetud erinevad rollid. Seda tuleb jälgida ja märgata. Seejuures on oluline täheldada, et inimese sobitumine või kasvamine tema persooniga mitte sobivasse rolli on üsna pikk, vaevaline ja tihti ka mõttetu ettevõtmine. Palju mõistlikum on leida tiimi sellised tegijad kes sobivad omavahel ja katavad ära kogu edukaks tööks vajaliku isiksuste spektri. Head vaatamist! Need 5+5 minutit aega on kasulik investeering. :-) Esimeses intervjuus räägib Mats sellest, mis on Belbini meeskonnarollid: Teises intervjuus rääkisime näidete varal veidi täpsemalt mõnest konkreetsest Belbini meeskonnarollist:

Here are some statistics from Recommy.com about usage of different platforms. Recommy.com is a service for companies for asking feedback from their customers and analyzing it. Recommy works so that feedback requests are sent to the customers with an E-mail. The customers click on a link in the E-mail and go to the Recommy webpage where they fill in the questionnaire and give feedback to the company. So here are some general statistics about the platforms that people use to land and access the Recommy page where they give feedback: - On average we get about 50 000 visits a month on the Recommy page. So about 50 000 people click on the link they receive in the E-mail and give feedback on the Recommy page. Desktop vs Mobile: 81% Desktop 16,5% Mobile phone 2,5% Tablet Most popular operating systems: 79% Windows 12,7% Android 5,4% iOS 2,1% Macintosh 0,5% Linux Most popular browsers: 44,3% Internet Explorer 34,8% Chrome 10% Firefox 6,4% Safari 2,7% Edge ...

 Kuldar Hansen teeb Recommy koolituse protsessijuhtimise teemal . Tegime lühikese videointervjuu sellest, mis on protsessijuhtimine ja millest tuleb koolitusel juttu. Vaata siit:

 I recently read a book by Yuval Noah Harari called "Sapiens a Brief History of Humankind ". It is one of the best books I have ever read and a real eye-opener. Here is also a link to mr. Hararis TED talk where he explains the rise of the human race.  The main reason why humans managed to be more successful than any other animal races is our capability to imagine things, believe in fantasies and to tell each other about them. It is our capability to understand the abstract concepts without the need to see or touch them. In most they even don't have a physical form. You might think that what is so important in believing in Snow White and Red Riding Hood, but these are not the game changing fairytales. The really important ones that we firmly believe are fairytales like religion, nationality, human rights, capitalism, ownership, socialism etc. By far the most important of all fairytales is Money. All our systems and agreements are based on the belief o...

I have now been working with ICT service creation and development for over 10 years. I have been doing this in different telecom operators, in startups and IT companies. Here is my advice to investors and teams on how much money and time you should reserve for starting a new service creation project. I have seen too many times that you get into a new development with big enthusiasm and too little resources and the whole thing dies halfway through the MVP creation. A service is usually a technology provided by a vendor or open-source community that you then develop into a form suitable for your customers. It consists of: - "Backend technology" provided by a vendor or open-source community. (In many cases the vendors claim that their technology needs just "a little design and translations" for launching to the customers....well, it never is so.) - A user interface, web-page, mobile-app that your customers will use and that you usually need to develop yourself. - A...

Many nations in Europe are struggling with the economic growth and are wondering how to get the economy growing again. A tough challenge? I don´t think so. I have lived, worked and done business in different countries and I think it actually is just doing the obvious right things that will get you there: - It is getting all the small things to work and be as effective as possible. This means the public sector, eg. tax department, but also the private. For example in Estonia a bank account costs something like 2 eur/month for a company whereas in Finland it costs 50 eur/month. It seems a small issue, but it is one among many. In Estonia it takes 5min to register a company, in Finland you have to print and send an application on paper. - It is looking at the big picture and not only optimizing the current budget. The government should not just look at the current budget (like in Estonia), but take care also of the term development, like education or solving the declining demogra...